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Frequently Asked Questions

 

Q: What should I expect from drinking Ionized Alkaline Water?

    This will initially depend on what level of strength you begin drinking Ionized Alkaline Water. Ionized Water provides your body with lots of oxygen, which is why it gives us energy. Ionized Water is much smoother tasting than conventional water. It makes better coffee, tea, juice, etc. Alkaline Water is wonderful to cook with because it helps hydrate the food and bring out its flavor. However, other changes in your body after drinking Ionized Water will be much more subtle and will take some time. If you have accumulated acid waste in your system, it probably took years for you to get into that condition and it will take some time to reverse it. As the body is slowly brought into pH balance by drinking Ionized Water, it will naturally begin to function more efficiently and problems will begin to correct themselves.

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Q: Who should drink Ionized Alkaline Water?

    People, pets and animals will all notice benefits from drinking Ionized Alkaline Water. Research shows that virtually any mammal can benefit from drinking Ionized Alkaline Water for individual health with an increase in quantity and quality of animal byproducts such as milk, etc.

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Q: Is there anyone who should not drink Ionized Alkaline Water?

    Some people must start by drinking very small amounts of Ionized Alkaline Water, such as 8 oz. of strength level 1 (one) Ionized Alkaline Water per day. This is especially true of the elderly who often have unfortunately allowed heavy metals and other toxins to accumulate in their bodies. Sometimes years of medication has accumulated in them. Children 3 years and younger should not drink Ionized Alkaline Water. They may only drink the purified water from the Ionizer. Children between the ages of 4 years and 12 years should only drink Ionize Alkaline Water at strength level 1 (one) and strength level 2 (two). Children between the ages of 4 and 12 years of age should never drink Ionized Alkaline Water at strength level 3 (three) or strength level 4 (four).

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Q: Should I take medication or supplements with Ionize Alkaline Water?

    You should not drink Ionize Alkaline Water 45 minutes to 1 hour before or after taking medication or supplements. Do not drink Ionized Alkaline Water when taking the medication or supplements. Use purified water or another liquid or water source.

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Q: Can a person become too Alkaline from drinking Ionized Alkaline Water?

    There are people all around the world that drink as much as 1 to 2 gallons of alkaline ionized water per day and have never become TOO alkaline. In fact, it is rare for a person to acquire Alkalosis, the condition of being too alkaline. In order for this to take place it would take either a rare defect in the human body where not enough acid is produced, or some other rare ailment. Again, this would be very rare and it is most likely you would be well aware of this if it is something that is affecting you. One of the most common imbalances people suffer from today leading to health problems is that they are too acidic. Our goal should be to have our body pH at approximately 7.3 (measured through saliva or urine). The more acidic we are, meaning a 7.0 pH or lower, the greater opportunity we have provided disease to flourish inside us.

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Q: How much water should I drink and at what level?

    You should drink half your body weight in ounces per day. For example, a person weighing 100 pounds should drink 50 ounces. You should start slow at strength Level 1 (one), drinking 1-3 glasses per day for the first week. You may increase the number of glasses per day during the first week if you do not notice any side effects. If you do not feel any flu like symptoms at the end of the first week, move up to strength Level 2 (two). On strength Level 2 (two), drink 1-3 glasses per day for the first week. You may increase the number of glasses per day during the first week if you’re feeling good. On average, two to three weeks per level; work your way up to a 10.5 pH (strength Level 4 (four). The higher the strength level of Ionized Water you can drink, the better it is for you because the water is more Alkaline, more Detoxifying, and a stronger Antioxidant that provides your body with more Oxygen.

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Q: When will I begin noticing the health benefits?

    It varies from person to person. You might start noticing a positive response in as little as one day or within a few weeks.

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Q: Why do some people have flu like symptoms when first drinking Ionized Alkaline Water?

    If you start drinking Ionized Alkaline Water at a high level (high pH level), you might notice flu like symptoms. The ionization process creates water molecule clusters that are half the size of regular water molecule clusters. This makes the water much more hydrating because it flows through our body tissue more easily, thus pushing toxins out of our system. It is this detoxifying effect that sometimes gives people headaches and diarrhea and why there are 4 levels of strength.

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Q: How does Ionized Alkaline Water affect athletes?

    In an extremely positive way, as you might expect. Blood oxygen levels will rise at varying amounts with regular use of strong Ionized Water. This increases stamina, endurance and provides the muscles tissue and organs with high amounts of oxygen, which the human body often lacks, even in athletes because inadequate diets. Proper hydration sustains the body's physiological responses in all activities, but the physical and mental stresses of athletic training and competition magnify ionization process the importance of hydration. Numerous studies conducted on athletes since the 1940s have demonstrated that even mild dehydration impairs performance. Current thought is that athletes consuming a traditional Western diet have consumed an abundance of salt, so there is no need to replace salt when exercise last less than two hours. Water that has been alkalinized may help neutralize the exercise induced acidosis (lactic acid build up), since the pH of alkaline water is high. Ionized water may help act as a free-radical scavenger to address the issue of accelerated oxygen consumption. Ionized water is micro-clustered, so it may be absorbed at a faster rate, helping with rehydration. Dr. Peter L. Kopko, D.C., recommends drinking 13 to 20 ounces (2-3 cups) of water 2 hours before exercise and 5 to 10 ounces (about 1-2 cups) every 15 to 20 minutes of exercise, depending on your total body weight.

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Q: How long does Ionized Alkaline Water stay Ionized?

    The Antioxidant (hydroxyl ions) will last approximately 18-24 hours. The Higher pH (alkaline properties) will last approximately 1-2 weeks. The smaller molecule cluster size will last approximately 1-3 months. Does Ionized Alkaline Water have any negative effects? Absolutely none, as long as it is used properly. Only the Alkaline Water should be consumed. NEVER DRINK THE ACIDIC WATER.

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Q: How does a water ionizer work?

    Most ionizer models can be directly connected to a diverter valve at the end of your faucet. Connecting directly to your faucet takes about 10-15 minutes and enables your water ionizer to use a two step process. The first task is to help filter out harmful components of the water with our built-in dual filter system, which remove chlorine, trihalomethanes, phenols, sediment, odor, taste, and organic waste. This is achieved by using multi-stage filters. Then the filtered water passes into a patented chamber equipped with platinum-coated titanium plates. Next, an electrical charge is introduced into this water. This is where the electrolysis takes place. The water is separated into two streams (acid and alkaline) of ionized water. The acid water (oxidized) makes up about 30% of the water and the alkaline water 70%. The reduced ionized alkaline water comes out of the faucet, which you use for drinking or cooking. The acid (oxidized) water comes out of a separate hose leading into the sink. The oxidation potential of the acid water makes it a good sterilizing agent, ideal for washing your hands, cleaning food or kitchen utensils, and treating minor wounds and eczema. Cations, positively charged ions gather at the negative electrode to create alkaline water, which concentrates available alkaline minerals, such as calcium, magnesium, and potassium from the source water. Anions, negatively charged ions gather at the positive electrode to make acid or oxidized water, which concentrates acid minerals such as nitrates, sulfides, chlorides, and fluorides from the source water. Remember in chemistry class, opposites attract. A range of pH settings from neutral to very alkaline or very acid is available at the touch of a button. The electrodes are cleaned in an automatic cleaning cycle or you can also run a manual cleaning cycle. The electrolysis process breaks the molecular bonding of water molecules and restructures the water clusters from usual groups of 12 or so down to about 5 or 6 molecules per water cluster. "Clustered" water is typically characterized by smaller groups of molecules, lower surface tensions and thus can more easily penetrate the cellular membrane. This clustering process is somewhat akin to the ease of carrying a bowling ball through a normal doorway versus trying to carry an 8 foot diameter balloon through the same doorway. This clean, healthy, alkaline ionized water is drawn for drinking and cooking through the main stainless steel spout.

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Q: How do I know when the filter needs replacing?

    An LED or counter indicator on the front panel gives an indication of remaining filter life. Generally the 1st filter will last for about 8 months, the 2nd filter for about 12 months (when 2.5 gallons of water is produced per day), but this depends on the source of water and the amount of use. For example, if your tap water contains between 0.4 and 1.0 ppm (parts per million) of chlorine, a filter can last 12 months for one person's use. If greater than 1.0 ppm, the filter may last 8 months. A family of four on a typical North American water supply will replace the 1st filter about every 8 months. By changing your filters at regular intervals, you are assured of the inner hygiene of the filter.

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Q: What should be done if the machine is not to be used for 7 days or more?

    Remove the filter from the main body, wrap in plastic wrapping, and store in a refrigerator. Remove the power plug. When ready to use again, install the filter and run in the Ionizer in the ‘PURFIED’ mode for approx. 3 minutes before using the water.

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Q: What does it mean when water flows through the main body and it becomes warm?

    At the start of water flow, warm water may flow out due to room temperature or heat from the main body during stoppage. This is not a malfunction. Use the machine after starting water flow.

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Q: There are white substances on the bottom of my alkaline ionized water storage container. What are these?

    This phenomenon is caused by the calcium mineral substances in alkaline ionized water. Particularly, if the carboxyl group (CO3) is present, it will bind to the calcium carbonate (Ca CO3), creating such substances. This is apparent evidence of electrolysis. Although it is safe to drink, wash the container - add one spoon of edible vinegar and water to the container, leave the container for approximately 1 hour, and wash the container.

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Q: What is hard water?

    According to the U.S. Geological Survey, more than 85 percent of the United States geography has hard water. Hard water forms when naturally occurring minerals enter water sources. Over time these minerals are absorbed by groundwater. The two most common types of minerals found in hard water are calcium and magnesium compounds. The Water Quality Association of the United States defines hard water as water containing dissolved hardness minerals above 1 GPG (grains per gallon). The most common hardness causing minerals are Calcium and Magnesium. Levels of hardness are classified as follows:
    Soft Water - less than 1 GPG Slightly hard - 1 to 3.5 GPG Moderately hard - 3.5 to 7 GPG Hard - 7 to 10.5 GPG Very Hard - 10.5 and higher GPG

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Q: Do I need to hire a plumber to install the units?

    Most people find it is not necessary to call a plumber for most standard installations. For custom installations, a plumber may be needed depending on the individual circumstances.

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Q: What do I do if the filters are leaking?

    It is important to note where on the filter it is leaking. Most leaking comes from fittings that are not seated properly. Reseat the tubing into the filter by pushing in firmly and then pulling back. It may be necessary to re-trim the end of the tubing to get a fresh surface. Make sure to shut off the water before working with the water supply lines.

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Q: How do I set up the pre-filter unit?

    The pre-filter is installed in the supply line on the ionizer. Quick connects are provided for your convenience. Simply push the tubing in the connector and it seals automatically. When installing the filter for the first time, it is suggested to let the filter fill with water for a few minutes before turning on the ionizer.

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Q: How do I know what pre-filter I need?

    A water report is necessary to determine what type of filter is needed. Most municipal water districts have water reports free of charge on the internet. Well water may need to be tested by an independent water testing company. If you can not find a water report for the area the necessary information, please contact your sales representative.

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Q: How do I clean the internal plates?

    You do not clean the plates. Please call our customer service department.

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Q: What is the product warranty?

    The warranty that is in effect at the time the machine is purchased is the one that is honored. Our warranty center is in the USA for your convenience. We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in North America with the finest quality service second to none. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on 13 years of growth and happy testimonials. Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. We attempt to determine if you have hard water in your area and if you do, please notify your salesperson at any time and we will provide you with a Free hard water filter and housing. This advanced hard water filter restructures the minerals so that they do not build-up scale on the ionizer components. We also supply 5 stage reverse osmosis units for our customers in hard water areas - these are provided at less than wholesale costs. Neglect includes using the unit in a matter inconsistent with the directions in the owner's manual, as well as breakage resulting from dropping the unit or other carelessness.

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Q: What is your return policy?

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Ionizers
Filter Systems
R/O
Replacement
Essentials
Accessories
Resources